Software Product License Agreement Template

8 oktober 2021

It is similar to a product or service agreement, as it defines the rights and obligations of both parties with respect to the software. The parties should have the opportunity to negotiate their rights before the agreement is concluded. For end users, the software documentation includes the documents and instructions provided with the software. It is often referred to as a technical manual or user manual. It helps end users understand how to implement and use their software. This documentation describes the functions of the software as well as certain system constraints or requirements necessary to run the software. It can be included in the software as a brochure or integrated into the program, delivered to a USB drive or downloaded online. The limitation of liability is a standard contractual provision that protects both licensor and licensee from the level of exposure to which they are subject in the event of an action against either party with respect to this Agreement. It limits the amount of potential harm that parties can claim from each other and should always be read carefully so that all contracting parties understand their risk exposures. The licensor is often a creator or inventor, while the licensee can be a large number of individuals or companies, including end users, manufacturers, other companies, etc. Since a software license agreement can be extremely flexible, it is often a good option for a variety of relationships and circumstances. In a basic software license agreement, the software manufacturer`s support likely consists of telephone support provided by the vendor`s support department during normal business hours and new versions of the software that offer minor improvements or troubleshooting. Support is usually provided free of charge during the software`s warranty period.

Upon expiration of this period, the vendor charges the customer for support and the price is typically a percentage of the vendor`s current software license fee. For each level of support that goes beyond a routine helpdesk or bugfix obligation provided upon the expiration of the software warranty, a separate support agreement should be established, defining the provider`s support obligations, support fees, performance standards (including response times) for support, and penalties for non-compliance with those standards. . . .

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